FAQ

How Do I Buy?

Visit your favorite website/online store anywhere in the USA and Shop/Buy.

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02

Payment, Shipping, Delivery & Dates

Payment - You only pay us the Ship by Air or Sea cost from U.S.A. to East Africa. Contact us for our best all inclusive (Customs & Clearance included) quote per KG or Pounds (lb), Dimensions/Size may apply & the minimum weight chargeable.

 

You can request/receive an invoice email from us, when you are ready to Pay for Ship by Air or Sea use the BUY NOW button at the bottom of each page to pay, enter the amount due and pay with your Paypal account or credit/debit card..

 

Shipping - Buy goods in any USA based Website/Online Store or Local Store, have goods delivered to our business address and we will have your goods delivered to East Africa within 15 business days and upto 70 days by Sea.

If you already have the goods and living in the USA and you want your goods shipped by Air to East Africa, send them to our address.

Delivery - Pick up your Shopping/Goods in one of our nearest office in East Africa or have them delivered to you, we serve: Nairobi, Mombasa, Nakuru, Kisumu, Eldoret, Dar es Salaam, Kampala and All major cities in East Africa.

Dates (ETA) - Due to unforeseen Natural, Government or Carrier Operational schedule, Arrival and Departure schedule may change without notice.

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Using Our Address

You can use our address as your shipping/contact point in the USA then we Ship your goods by Air or Sea to East Africa.

To use our address include Your Name for easy sorting/logistics. Use our address below:

 

ShipEastAfrica

C/O Customer Name

6262 Katy Gaston Road

Suite 40

Katy, Texas 77494

U.S.A.

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Actual Weight Vs. Volume/Dimensions

What Airlines use. Air Packages/Cargo are weighed/scaled by either Actual Weight (Kgs/lbs) or Volume/Dimension (L x W x H) whichever is higher.

 

By Sea 90% of the times charges are by Volume/Dimension.

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Our Policy

-We are not liable after delivery/pickup of goods. 

-You must declare merchandise being shipped as per the Air/Ocean Freight Laws.

- 60 Days after goods arrive and are ready for pickup/delivery at country of destination, without prior installment agreement, goods will be auctioned to recover our operational costs, rule apply to all unpaid goods. 

All goods for shipping must be legal or purchased from a legit websites and buyers is liable for any illegal goods purchased. Penalty of fraudulent/illegal purchases/shipping include and not limited to confiscation, investigation, imprisonment etc.